Privacy policy

Last updated: August 20, 2025

This Privacy Policy describes how Hoora Technologies Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shop.hoora.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you
  • Provide or improve the Services
  • Comply with legal obligations
  • Enforce any applicable Terms of Service
  • Protect or defend our Services, our rights, and the rights of our users

What Personal Information We Collect

1. Information You Provide Directly

  • Contact details: name, address, phone number, and email.
  • Order details: billing/shipping address, payment confirmation, phone, email.
  • Account information: username, password, and security information.
  • Customer support data: any details you share while contacting us.

2. Information About Your Usage

We automatically collect information when you interact with our Services. This may include:

  • Device and browser information
  • IP address and network connection
  • Interaction data (pages viewed, clicks, cart activity)
  • Cookies, pixels, and similar technologies

3. Information from Third Parties

We may obtain information about you from:

  • Shopify our platform provider
  • Payment processors (to complete transactions securely)
  • Logistics providers for shipping and returns
  • Marketing and analytics partners for ads and performance tracking

How We Use Your Personal Information

  • To Provide Products & Services: Processing payments, fulfilling orders, arranging shipping, managing your account, handling returns, and service updates.
  • For Marketing & Advertising: Sending promotional offers via email, SMS, or ads (with opt-out options).
  • For Security & Fraud Prevention: Detecting, investigating, or preventing fraud or misuse.
  • Customer Support & Improvement: Responding to queries and improving our website and services.

Cookies

We use Cookies and similar technologies to:

  • Improve functionality (remembering preferences)
  • Run analytics to understand site usage
  • Personalize ads and marketing

For details on Shopify’s cookie use, see: Shopify Cookie Policy.

Most browsers allow you to block or delete cookies, but this may affect your site experience.

How We Disclose Personal Information

We may share your information in the following ways:

  • Vendors & Service Providers: Shopify, payment gateways, shipping partners, analytics tools.
  • Business & Marketing Partners: For advertising and promotions.
  • Affiliates & Subsidiaries: Within our corporate group.
  • Legal & Regulatory: To comply with applicable laws, subpoenas, or enforce rights.
  • Business Transactions: In case of merger, acquisition, or restructuring.

We do not sell or rent your personal data.

User-Generated Content

If you post reviews or other content on our Site, this information will be public. Please share carefully, as we cannot control how others use publicly shared content.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before engaging with those platforms.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect their data. If you believe we have collected data from a child, please contact us immediately, and we will delete it.

Security & Data Retention

We use secure servers, encryption, and trusted partners to protect your information. However, no system is 100% secure.
We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights such as:

  • Access: Request a copy of your data.
  • Correction: Ask us to fix inaccuracies.
  • Deletion: Request deletion of your data.
  • Portability: Ask us to transfer your data.
  • Withdraw Consent: Opt out of marketing or data usage where consent is needed.

You can exercise these rights by contacting us at support@hoora.in.

International Users

Your data may be transferred outside your country (e.g., processed in India, or via Shopify servers abroad). Such transfers are secured under lawful mechanisms.

Complaints

If you have concerns about our data handling, please reach out to us first. If you’re unsatisfied, you may escalate to your local data protection authority.

Contact

If you have any questions about this Privacy Policy or our practices, contact us at:

Hoora Technologies Limited
📧 Email: support@hoora.in
📞 Phone: +91-7350982181
📍 Address: Nagpur, Maharashtra, India