Refund policy

Last Updated On: 11 May 2026

At Hoora, we stand behind the quality and performance of our automotive products. We want you to shop with absolute confidence, which is why we offer a 7-Day Risk-Free Guarantee on our products (if it meets the required conditions). This policy outlines the procedures for returns, replacements, and refunds specifically for products purchased through our platform.

7-Day Risk-Free Guarantee

We understand that you need to try a product to know if it works for you.

Easy Returns: If you are not satisfied with the performance of a product, you may initiate a return within 7 days of delivery, even if the product has been used.
Mandatory Requirement: An unboxing video is mandatory to claim any return, report shipping damages, or flag missing items.
User Condition: Items must not be physically damaged or broken by the user due to mishandling to be eligible for a refund.

Product Categories & Eligibility

Our return policy is tailored to the type of product you have purchased. Please refer to the specific category below:

1. Chemical & Maintenance Products

(Examples: Waxes, Polishes, Shampoos, Chain Cleaners, Lubes, Rodent Repellents, and Air Fresheners)

Performance Satisfaction: You can return these within 7 days even after trial use if they do not meet your expectations.
Condition: The bottle/container should not be more than 20% consumed.

2. Electronics & Smart Devices

(Examples: Portable Vacuums, Tyre Inflators, and Electronic Detailing Tools)

Defects & Damage: Electronics are eligible for return or refund only if the product arrives damaged, is a manufacturing unit failure, or if an incorrect item was delivered.
Performance Clause: Unlike our chemical range, electronics are not eligible for return or refund based on performance dissatisfaction.
Replacements: If your electronic unit is found to be faulty upon arrival, we offer a hassle-free replacement at no extra cost.

3. Accessories & Tools

(Examples: Hoora Car Duster, Microfiber Cloths, and Brushes)

Condition: Eligible for return within 7 days if the performance is not satisfactory or if there is a manufacturing defect.

Hassle-Free Replacements

Received a faulty, leaked, or damaged unit? We’ve got you covered.

We will replace any damaged or incorrect item immediately at no extra cost to you.
A valid unboxing video must be shared to trigger a replacement.

Return & Refund Process

Initiate Request: Contact us within 7 days of delivery at help@hoora.in
Verification: Share your order ID and the mandatory unboxing video. For performance related returns, please provide a brief description of the issue.
Pickup: Once approved, a reverse pickup will be scheduled from your delivery address.
Inspection: Once the product reaches our warehouse and passes inspection (checking for user-inflicted damage), your refund will be cleared.
Refund Timeline: Approved refunds will be processed to your original payment source within 7–10 business days.